Privacy Policy

Last Updated August 1, 2025

Bankers Title Shenandoah, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes how we collect, process, retain, and disclose personal data about you when providing services through our websites, applications, products, and services that link to this policy (our “Services”). It also explains our practices for using, maintaining, protecting, and disclosing that information.

All content on this website is intended solely for educational and informational purposes.

This policy applies only to information we collect:

  • Through the Services

  • In communications (email, text, chat, and other electronic messages) between you and the Services

  • When you interact with our websites and applications (including mobile apps)

This policy does not apply to information collected by third parties, including through any application or content (such as advertising) that may link to or be accessible from our Services.

We may provide additional or different privacy policies specific to certain features, services, or activities.

By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy.

Your continued use of the Services after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

What Information We Collect

Children’s and Minors’ Data

Our Services are not intended for children under 18. We do not knowingly collect data from children under 18. If we discover such data was collected without parental consent, we will delete it.

Personal Data

“Personal data” is information that identifies you as an individual, such as your name, email address, phone number, home address, or payment details.

Types of personal data we may collect include:

  • Account and contact information (name, address, email, phone, username)

  • Payment information (credit/debit card details, payment services like Zelle, PayPal, Venmo)

  • Account history (transactions, purchases, subscriptions, discounts)

  • Demographic data (age, gender, education, marital status)

  • Location data (general or precise location)

  • Device information (IP address, operating system, browser, hardware IDs, language settings)

  • User content (profile data, reviews, communications, uploaded media)

  • Media files (images, voice recordings, videos)

  • Identity documents (e.g., driver’s license numbers)

We may also collect:

  • Aggregated data (statistics that do not directly identify individuals)

  • Technical data (clickstream activity, page visits, errors, response times, browsing behavior)

How We Collect Information

You Provide It

When you:

  • Create or update an account

  • Place an order

  • Subscribe or make a purchase

  • Participate in surveys, promotions, or contests

  • Upload content (photos, videos, reviews, etc.)

Automatic Collection

We use tracking technologies such as cookies, web beacons, and logs to collect data about your activity, device, and browsing behavior.

Technologies include:

  • Cookies – Small files placed on your device. You may disable them in your browser, but some features may not work.

  • Web Beacons – Small graphics in emails/webpages to track engagement, views, and system performance.

You may opt out of targeted advertising and tracking by emailing orders@bankerstitleshenandoah.com.

From Third Parties

We may also receive personal data from:

  • Service providers (payment processors, analytics, fraud prevention, etc.)

  • Business partners who share consumer information

How We Use Your Information

We use your data to:

  • Provide Services and features

  • Manage subscriptions, orders, payments, and returns

  • Send account and renewal notices

  • Improve Services (including with analytics, machine learning, and AI tools)

  • Market and advertise our Services

  • Enforce agreements and billing obligations

  • Notify you about updates and changes

  • Fulfill any purpose you provided it for

  • Comply with legal obligations

  • Protect against fraud, safety risks, or misuse

Who We Disclose Your Information To

We may share your personal data with:

  • Subsidiaries and affiliates

  • Contractors, service providers, and partners (under confidentiality agreements)

  • Buyers/successors in case of mergers, reorganizations, or sales

  • Third parties for marketing (if you consent)

  • Law enforcement or regulatory authorities (when required)

We may also share non-identifiable, aggregated data freely.

Your Rights & Choices

Cookies & Tracking

  • Adjust your browser to refuse cookies.

  • Use Google’s opt-out tools for Analytics.

  • Some Services may not function if tracking is disabled.

Location Data

  • Control collection of real-time location through device settings.

Privacy Rights

You may:

  • Opt out of sharing data with affiliates or partners for marketing.

  • Opt out of marketing emails by unsubscribing or emailing orders@bankerstitleshenandoah.com.

  • Request review, updates, or deletion of your personal data.

We also support Global Privacy Control (GPC) signals where legally required.

How We Protect Your Information

We use administrative, physical, and technical safeguards to protect your data.

However, no system is 100% secure. Email, text, and chat communications may not be secure, so you should avoid sending sensitive information through these channels.

Data Retention

We retain personal data as long as necessary to:

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud and security risks

When retention is no longer necessary, we delete, destroy, or de-identify the data.

Changes to This Policy

We may update this policy from time to time. Updates will be posted with a revised “Last Updated” date.

Please check our Services periodically for the latest version.

Contact Information

To exercise your rights, ask questions, or provide feedback, contact us:

Postal Address
Bankers Title Shenandoah, LLC
20 Bobby’s Way, Suite 101
Staunton, VA 24401

Email Address
orders@bankerstitleshenandoah.com